We've moved to our new location at 651 Allandale Road off Veterans Memorial Parkway! Click here for more info...

FAQ

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We have some exciting news to share with you! Glenoak Ford has moved to its new home and brand-new facility at 651 Allandale Road off Veterans Memorial Parkway!

Why a new facility & location?

Loyalty from customers like yourself has fueled continued growth. A facility upgrade is necessary to provide our customers with improved accessibility, more parking, a larger selection of inventory and increased capacity. 

What's changing?

We have relocated to 651 Allandale Road off Veterans Memorial Parkway.

What's staying the same?

General

Q: Where have we moved to?
A: We have moved to 651 Allandale Road, Victoria, BC, V9C 0S8 off Veterans Memorial Parkway.


Q: Which departments have moved?
A: All departments have moved and are OPEN for business at 651 Allandale Road.


Q: Are there any changes in the contact methods?
A: The only change will be the address. You can still contact us by phone at 250-478-6171, filling the online contact form, or emailing info@glenoakwestshore.com.


Q: What can we expect from the new location?
A: Our brand-new facility offers the same top-tier service and smiling faces along with improved accessibility, more parking, a larger selection of inventory, and increased capacity!


Q: Why a new facility?
A: Loyalty from customers like yourself has fueled continued growth. A facility upgrade is necessary to provide our customers with improved accessibility, more parking, a larger selection of inventory and increased capacity. We have worked hard to create a welcoming atmosphere and ensure that the same top-tier service and friendly smiles remain the same. 


Q: Is the former location at 1660 Island Highway still open?
A: At this time, all vehicle sales and servicing will take place at our new location, 651 Allandale Road off Veterans Memorial Parkway. Currently, sales and service is not available at 1660 Island Highway.


Q: Will the opening hours change?
A: No. Our hours for Sales, Service and Parts will remain the same. Hours of operation can be found here.


 

Service & Parts

Q: Have the Service & Parts Departments moved?
A: Yes! The Service & Parts Departments are OPEN for business at 651 Allandale Road.


Q: How does the relocation affect our appointment date?
A: Effective September 11th, your appointment will be at 651 Allandale Road off Veterans Memorial Parkway.


Q: Is there a new process to book a service appointment after the relocation? 
A: No. Our process of booking an appointment is the same: you can book a service appointment through our online scheduler or by phone at 250-478-6171.

Sales

Q: Has the Sales Department moved?
A: Yes! The Sales Department is OPEN for business at 651 Allandale Road.


Q: Can I buy a used or new vehicle or sell my vehicle at the former location, 1660 Island Highway?
A: At this time, all vehicle sales and servicing will take place at our new location, 651 Allandale Road off Veterans Memorial Parkway. Currently, sales and service is not available at 1660 Island Highway.


Q: Are there any changes in the Sales Department after the move?
A: Yes. Our new location features a modernized showroom, more parking, upgraded facilities, and a wider selection of vehicle inventory!

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