Effective September 11th, the Service & Parts Departments have relocated to 651 Allandale Road off Veterans Memorial Parkway. The Sales Department relocation date will be confirmed very soon!
Glenoak Ford

FAQ

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We have some exciting news to share with you! The Glenoak Ford Service & Parts Departments have moved to its new home and brand-new facility at 651 Allandale Road off Veterans Memorial Parkway! The Sales Department will follow shortly. 

Why a new facility & location?

Loyalty from customers like yourself has fueled continued growth. A facility upgrade is necessary to provide our customers with improved accessibility, more parking, a larger selection of inventory and increased capacity. 

What's changing?

The Glenoak Ford Service & Parts Departments have relocated to 651 Allandale Road off Veterans Memorial Parkway. The Sales Department relocation date will be confirmed very soon! Until then, new and pre-owned vehicle sales will be available at 1660 Island Highway.

What's staying the same?

General

Q: Where are you moving to?
A: We are moving to 651 Allandale Road, Victoria, BC, V9C 0S8 off Veterans Memorial Parkway.


Q: When is the move going to happen?
A: The Glenoak Ford Service & Parts Departments are now OPEN for business at 651 Allandale Road. The Sales Department relocation date will be confirmed very soon! 


Q: Which departments are going to move?
A: All departments! The Service & Parts Departments are now OPEN for business at 651 Allandale Road and the Sales Department will follow shortly.


Q: Is one move planned or will you move stage by stage?
A: The Service & Parts Departments are now OPEN for business at 651 Allandale Road. The Sales Department will follow shortly. 


Q: Are there any changes in the contact methods?
A: The only change will be the address. You can still contact us by phone at 250-478-6171, filling the online contact form, or emailing info@glenoakwestshore.com.


Q: What can we expect from the new location?
A: Our brand-new facility offers the same top-tier service and smiling faces along with improved accessibility, more parking, a larger selection of inventory, and increased capacity!


Q: Why a new facility?
A: Loyalty from customers like yourself has fueled continued growth. A facility upgrade is necessary to provide our customers with improved accessibility, more parking, a larger selection of inventory and increased capacity. We have worked hard to create a welcoming atmosphere and ensure that the same top-tier service and friendly smiles remain the same. 


Q: Will the current location at 1660 Island Highway be still open after September 11th?
A: As of September 11th, all vehicle servicing and parts sales will take place from our new location at 651 Allandale Road off Veterans Memorial Parkway. Until further notice, the Sales Department will continue to operate from 1660 Island Highway. The Sales Department relocation date will be confirmed soon!


Q: Will the opening hours change?
A: No. Our hours for Sales, Service and Parts will remain the same. Hours of operation can be found here.


 

Service & Parts

Q: When will the Service & Parts Departments move?
A: The Service & Parts Departments are now OPEN for business at 651 Allandale Road.


Q: How does the relocation affect our appointment date?
A: Effective September 11th, your appointment will be at 651 Allandale Road off Veterans Memorial Parkway.


Q: Is there a new process to book a service appointment after the relocation? 
A: No. Our process of booking an appointment is the same: you can book a service appointment through our online scheduler or by phone at 250-478-6171.

Sales

Q: When will the Sales Department move?
A: Sales Department relocation date is still to be confirmed. Until then, new and pre-owned vehicle sales will be available at 1660 Island Highway.


Q: Can I buy a used or new vehicle or sell my vehicle at the new location, 651 Allandale Road, after September 11th?
A: Until further notice, the Sales Department will continue to operate from 1660 Island Highway


Q: Are there any changes in the Sales Department after the move?
A: Yes. Our new location features a modernized showroom, more parking, upgraded facilities, and a wider selection of vehicle inventory!

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